Contact Us

The information below explains the conditions that apply to this service.

Customer service hours

Support is available Monday to Friday, 9:00 AM–5:00 PM local time. Urgent delivery concerns should include the tracking number and a concise description of the issue.

How to reach us

Contact us with questions about orders, delivery, returns, exchanges, payments, accessibility, or privacy. Include an order number when applicable, but do not send full payment-card details.

Contact details

Store: The Ordinary
Email: Support@theordineryk.shop
Phone: (308) 695-3404
Postal address: 703 S Canal St, Chicago, Illinois, 60607, United States